Aixoraweb is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.aixoraweb.com and use our services.
We are a web agency that helps businesses create and manage their websites. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site or Services.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide, including:
- Contact information: name, email address, phone number, business name, and postal address
- Account information: username, password, and profile details
- Communication: messages, inquiries, support requests, and feedback you send us
- Payment information: billing address, payment method details (processed securely through third-party payment processors)
- Project details: information about your website requirements, business needs, and content
- Documentation: files, images, text, and other content you upload or share for your website
1.2 Information Collected Automatically
When you visit our Site, we automatically collect certain information:
- Device information: IP address, browser type, operating system, and device identifiers
- Usage data: pages visited, links clicked, time spent on pages, referral sources, and interaction patterns
- Cookies and tracking technologies: information stored through cookies, web beacons, and similar technologies
- Location information: approximate geographic location based on IP address
1.3 Third-Party Information
We may receive information about you from third parties, including:
- Social media platforms when you connect your accounts
- Business partners and service providers
- Analytics providers and advertising networks
- Publicly available sources for verification purposes
2. How We Use Your Information
We use the information we collect for various purposes:
- Service delivery: creating, managing, and improving your website and related services
- Communication: responding to inquiries, sending updates about your projects, and providing support
- Account management: maintaining your account, processing payments, and managing subscriptions
- Marketing: sending promotional materials, newsletters, and information about new services (with your consent)
- Analytics: understanding how users interact with our Site and Services to improve user experience
- Legal compliance: fulfilling legal obligations and resolving disputes
- Security: detecting, preventing, and addressing fraud, abuse, and security issues
- Business operations: conducting general business analysis, research, and product development
3. How We Share Your Information
We may share your information in the following circumstances:
3.1 Service Providers
We share information with third-party service providers who perform services on our behalf, including hosting providers, payment processors, analytics platforms, email services, and customer support tools. These service providers are contractually obligated to use your information only as necessary to provide services to us.
3.2 Business Transfers
If Aixoraweb is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
3.3 Legal Requirements
We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to comply with legal obligations.
3.4 With Your Consent
We may share your information with other parties when you explicitly consent to such sharing.
3.5 Aggregated and De-Identified Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you without restriction.
4. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us recognize you and remember your preferences.
Types of Cookies We Use:
- Essential Cookies: Necessary for basic website functionality and security
- Performance Cookies: Collect information about how you use our Site to improve performance
- Functional Cookies: Remember your preferences and choices
- Marketing Cookies: Track your activity for advertising and marketing purposes
Managing Cookies:
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our Site.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, and destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
6. Your Rights and Choices
6.1 Access and Correction
You have the right to access and update your personal information. You can do this through your account settings or by contacting us at privacy@aixoraweb.com.
6.2 Data Deletion
You may request deletion of your personal information, subject to certain legal and operational exceptions. Some information may be retained for legal, accounting, or legitimate business purposes.
6.3 Marketing Communications
You can opt out of promotional emails by clicking the "unsubscribe" link in any email or by contacting us directly. Please note that even if you opt out of marketing communications, we will continue to send you transactional and service-related messages.
6.4 Jurisdiction-Specific Rights
If you are located in the EU, UK, California, or other jurisdictions with privacy laws, you may have additional rights including data portability and the right to object to processing. Contact us for more information about your specific rights.
7. Third-Party Links and Services
Our Site may contain links to third-party websites and services that are not operated by Aixoraweb. This Privacy Policy does not apply to third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites before providing your information.
8. Data Retention
We retain your personal information for as long as necessary to provide our Services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. The retention period may vary depending on the context and our legal obligations. When information is no longer necessary, we securely delete or anonymize it.
9. Children's Privacy
Our Site and Services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete such information. If you believe we have collected information from a child under 13, please contact us immediately.
10. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our Site and Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules. We will take appropriate steps to protect your information in accordance with applicable laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this policy and, in some cases, by providing additional notice (such as email notification or a prominent notice on our Site). Your continued use of our Site and Services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.